jili20 Privacy Policy

1. Introduction

jili20 ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the jili20 online gaming platform at jili20.net. This Privacy Policy describes how jili20 collects, uses, stores, shares, and protects your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA") and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal data processed by jili20 in connection with your registration, use of games and services, financial transactions, customer support interactions, and any other engagement with the jili20 platform. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

By registering a jili20 account or continuing to use the jili20 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of jili20 immediately.

2. Personal Data We Collect

2.1 Registration Data

When you create a jili20 account, we collect:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify you are 21 years of age or older);
• Philippine mobile number;
• Email address;
• Username and encrypted password;
• Residential address (province, city/municipality).

2.2 Identity Verification Data

To comply with PAGCOR regulations and anti-money laundering requirements, jili20 may collect:

• Copies of government-issued identification (PhilSys National ID, passport, driver's license, UMID, SSS ID, or voter's ID);
• Selfie or live photo for facial verification;
• Proof of address documents (utility bill, bank statement);
• Source of funds documentation where required by law.

2.3 Financial Data

When you make deposits or withdrawals on jili20, we collect transaction records including amounts, timestamps, payment method identifiers (e.g., GCash mobile number, BPI/BDO/Metrobank account details), and transaction reference numbers. jili20 does not store full bank account numbers or card numbers on its servers.

2.4 Gaming Activity Data

jili20 records your gaming history, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting.

2.5 Technical & Device Data

When you access jili20, we automatically collect technical data including your IP address, device type and model, operating system, browser type and version, screen resolution, and referring URL. This data helps us optimize the jili20 platform and detect fraudulent or unauthorized access.

2.6 Communications Data

If you contact jili20 customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments you provide.

3. How We Collect Your Data

jili20 collects personal data through the following means:

• Directly from you — when you register, complete your profile, make transactions, contact support, or participate in promotions on jili20;
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you browse or use the jili20 platform;
• From third parties — including identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and regulatory bodies such as PAGCOR, where permitted by law.

4. How We Use Your Personal Data

jili20 uses your personal data for the following purposes:

• To create, manage, and maintain your jili20 account;
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your inquiries;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To comply with legal and regulatory obligations, including reporting to PAGCOR and the Anti-Money Laundering Council (AMLC);
• To personalize your jili20 experience and recommend relevant games or promotions;
• To send you transactional communications (account notifications, deposit/withdrawal confirmations);
• To send you marketing communications about jili20 promotions, where you have provided consent;
• To monitor responsible gaming indicators and enforce player protection measures;
• To analyze platform usage and improve jili20's services, features, and performance.

5. Legal Basis for Processing

jili20 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing required to fulfill our obligations under the jili20 Terms & Conditions, including account management and transaction processing;
• Legal obligation — processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws;
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

6.1 Service Providers

jili20 shares personal data with trusted third-party service providers who assist in operating the jili20 platform, including payment processors, identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on jili20's instructions and in accordance with the DPA.

6.2 Regulatory Authorities

jili20 is required by law to disclose certain player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities upon lawful request or as required by our operating license.

6.3 No Sale of Data

jili20 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketers. Your data is never used for purposes unrelated to the operation of the jili20 platform without your explicit consent.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of jili20's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer via email or prominent notice on the jili20 platform.

7. Data Retention

jili20 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years after account closure, as required by PAGCOR and AMLC regulations;
• Financial transaction records are retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act;
• Gaming activity logs are retained for three (3) years for dispute resolution and regulatory audit purposes;
• Customer support communications are retained for two (2) years from the date of the interaction;
• Marketing consent records are retained for the duration of your consent and for one (1) year thereafter as evidence of compliance.

Upon expiry of the applicable retention period, jili20 will securely delete or anonymize your personal data in accordance with NPC guidelines. You may request early deletion of certain data subject to our legal retention obligations — see Section 10 for your rights.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit jili20.net. They allow jili20 to recognize your device, remember your preferences, and collect information about how you use the platform. jili20 also uses similar technologies such as web beacons, pixel tags, and local storage objects.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the jili20 platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming limits you have set.
• Analytics Cookies: Help jili20 understand how players use the platform — which games are most popular, where players encounter issues, and how navigation flows are used. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant jili20 promotions and measure the effectiveness of our campaigns. These are only placed with your consent.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jili20 platform. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, etc.).

9. Data Security

jili20 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jili20 servers;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Role-based access controls ensuring that only authorized jili20 personnel can access personal data, and only to the extent necessary for their role;
• Regular security audits, vulnerability assessments, and penetration testing of jili20 systems;
• Multi-factor authentication for jili20 administrative systems;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While jili20 takes all reasonable steps to protect your data, no electronic transmission or storage system is completely secure. In the unlikely event of a data breach affecting your rights and freedoms, jili20 will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by the DPA.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili20:

• Right to be Informed: You have the right to know what personal data jili20 collects about you, how it is used, and with whom it is shared — as described in this Privacy Policy.
• Right of Access: You may request a copy of the personal data jili20 holds about you, including your account information, transaction history, and gaming records.
• Right to Rectification: If any of your personal data held by jili20 is inaccurate or incomplete, you have the right to request correction. You can update basic account details directly through your jili20 account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili20's legal retention obligations under PAGCOR and AMLC regulations.
• Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your rights override those interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint: If you believe jili20 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact jili20's Data Protection Officer at the details provided in Section 14. jili20 will respond to all data subject requests within fifteen (15) business days of receipt, as required by the DPA.

11. Children's Privacy

The jili20 platform is strictly intended for individuals aged twenty-one (21) years and above. jili20 does not knowingly collect personal data from persons under the age of 21. If jili20 discovers that a registered account belongs to a person under 21, the account will be immediately suspended, all balances will be withheld pending investigation, and any personal data collected will be deleted in accordance with applicable law.

If you are a parent or guardian and believe that a minor has registered on jili20 or provided personal data to jili20 without your consent, please contact us immediately at [email protected] so we can take prompt action.

12. Third-Party Links

The jili20 platform may contain links to third-party websites or services for informational purposes. jili20 is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external websites you visit. This Privacy Policy applies solely to data collected by jili20 through jili20.net and its associated services.

13. Updates to This Privacy Policy

jili20 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the jili20 platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. Your continued use of jili20 following the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how jili20 protects your data.

14. Contact & Data Protection Officer

jili20 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our DPO:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry / Data Subject Request
• Response Time: Within 15 business days for formal data subject requests; within 5 business days for general privacy inquiries
• Support Hours: 24 hours a day, 7 days a week

If you are not satisfied with jili20's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For responsible gaming concerns, please visit our Responsible Gaming page.